Managed Systems
Affordable Remote Monitoring, Remediation and Preventive Maintenance
Our convenient, affordable and automated Global NOC service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all — escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spyware — without interruption to your daily business operations.
The result: You are free to focus on your core business, rather than your technology.
Three Service Packages Available
Because every organization’s requirements are different, we offer a choice of service packages to give you the flexibility you need.
GOLD — Comprehensive 24/7 Maintenance Package for Desktops and Servers
Preventive Maintenance for Desktop includes:
- Patch management
- Antivirus/antispyware
- Temp file deletion
- Disk defragmentation
-
Asset/inventory reporting
Preventive Maintenance for Server includes:
- 24/7 monitoring
- Patch management
- Antivirus/antispyware
- Preventive maintenance for Exchange/Active Directory
- SOPs for correction before escalation
- PSA integration (such as Autotask or Connectwise)
-
Limited administration
PLATINUM — Comprehensive 24/7 Maintenance and Remediation Package for Servers and Preventive Maintenance for Desktops
Desktop Maintenance includes:
Everything in Gold Server Troubleshoot and Fix includes:
- Everything in Gold PLUS
- Remote Troubleshoot and Fix,
- Move/Add/Change on users/groups
PLATINUM PLUS –Comprehensive 24/7 Preventive Maintenance and Remediation Package for Servers & Desktops
Desktop Maintenance includes:
- Everything in Gold PLUS Remote Remediation Server Troubleshoot and Fix includes:
- Everything in Gold Plus Remote Troubleshoot and Fix,
- Move/Add/Change on users/groups
- Remote Device Network Management – Available as add-on for Platinum and Platinum+ Plans Offering three levels of service:
- Switch: 24/7 monitoring and alerting, asset/inventory, full reporting
- Premium - Routers/Firewalls: 24/7 monitoring and alerting, ISP vendor management, proactive maintenance, asset/inventory, full reporting
- Comprehensive - Routers/Firewalls: 24/7 monitoring and alerting, ISP vendor management, proactive maintenance, asset/inventory, full reporting, remote troubleshoot and fix
Every package includes:
- Maintenance Services — patching, spyware, antivirus and Preventive tasks
- Monitoring, alerting and escalation — 24/7 or after business hours
- Up/down alerting in network devices
To speak to an account executive today call us at (800) 750-4880 or complete the online form to have a representative contact you.
